Bad Customer service

<p> I started the process of cancelling my contract on the 3rd Oct 2016 of which a sent a mail with all the documents to their cancellation department. I waited for more that 30days as per their requiement and still nothing has been done. I spoke to two of their agents and as always they say we will investigate and give feedback but true to Telkom that never happens. I want to cancel my contract and it is my right to do that. Why are you guys playing games and intentionaly keeping me in a contract against my will. This is bordering on violation of my rights. Can someonne in the cancellation department please do what you get paid for and for once do your jobs,,,,,Please</p>