Bad customer service

<p>Sent a cancellation notice to Telkom ********** on 18 Jan - received a confirmation of receipt from them. Receipt said that a consultant would contact me within 48 - 72 hours - nothing. Sent a follow up email on 2 Feb - receipt acknowledged but no response. Sent another email on 20 Sep - no response. I would like confirmation that the line for ********** 272 has been cancelled from Jan 2016 and I need a final account. </p>