1 reviews | Active since Oct 2016
Bad customer service
<p>Telkom do not care about there customer service. </p> <p>I have 3 contracts with Telkom.</p> <p>Telkom did not submit my debit order at FNB although there is enough money in the account. </p> <p>Date 06-10-2016 I have started phoning the customer care till today 19-10-2016.</p> <p>I have spoken to a lot of consultants over the phone from the day the debit order dit not go off. The just told me that I must give a few days for it to go off.</p> <p>I gave it n few days and Telkom still dit not submit my debit order.</p> <p>I called the customer service again and the logged a case number ********** 4, and the consultant said that they wil call me later but they did not.</p> <p>I called the customer care n few times again but it does not help that the costomer call the customer care.</p> <p>Yesterday 18-10-2016 telkom suspended my account and I called the customer care n few times again but nobody can help me, so I did n manual payment on 18-10-2016 direct into theTelkom account.</p> <p>Today 19-10-2016, I called the costomer care n few times again and the just told me it wil take 48 ours for my account to be unsuspended agian.</p> <p>I told them I need the phone for my work and I can not do my work without my phone but the can not help me.</p>
