Bad customer service

<p>My Ref ********** 1</p> <p>Telkom stole R2300 in airtime from me. I made the first call on 14 June. They said it will take 72 hours. It is now going on almost a month!!! I have phoned almost 8-10 times and it is alway the same story. They will escalate the matter to the complains department. This Mrs ZULU that is handeling my case seems to be very ***********.</p> <p>I would like to see this problem resolved within 24 hours since she had enought time to "investigate" the matter.</p>