Bad customer relations

Bad customer relations: My cellphone account with Telkom was in arrears with R 485 for 20 days. Instead of contacting me for an arrangement, I received a threatening letter from NuDebt Management (Pty) Ltd, who made a huge fuss about a small issue. No, Telkom, this is not the way to treats a client who has been with you for many years. I am very disappointed. I am sure the other service providers treat their clients better.