Bad customer expierince

Called Telkom mobile customer care line Monday 12 October 2015 , Spoke to Balungile she placed me on hold for +-10 min and ended the call without taking my name , id and the nature of the query , and she did not call me back. I called again and spoke to Thokozani Myathikazi from Durban she tried helping , my problem is , I got an sms from telkom advising : Dear customer, due to the non-payment of your mobile service the service will be interrupted within 48 hours. Please make payment using *** for R358. If you have paid the account please ignore this sms. Restoration of the service can take up to 48 hours. <br> What surprised me was that I have funds on my bank account and i don't know why they did not debit . When i called Thokozani Myathikazi from Durban told me to make manual payment and advised that i will not do so as I am been inconvenienced and need a resubmission to be done, she said she will log a case for me . Case number :***9 and no1 has given me feedback and i don't want my line interrupted and need feedback asap. Yesterday called and spoke to Mandy Ngubane and she knew nothing or am not sure if she's a new agent and she could not Help me.Please help