Bad Customer Experience - Telkom Mobile & Landline

My wife went to buy R1800 worth of airtime from Checkers with the intention to convert it to the 60Gb + 60Gb data bundle. <br> <br> Unfortunately we bought Telkom landline airtime instead of the Telkom mobile airtime.<br> Over the past two weeks I have been running to and fro the Checkers store, Telkom store and the Telkom customer care line. None of them have offered me any help.<br> <br> What I fail to understand is why Telkom can't simply convert my Telkom landline airtime to Telkom mobile airtime or data. I am not asking for a refund, but a simple conversion of airtime/data.<br> <br> Last week I gave a team leader (Andy) at the customer care line all the voucher serial numbers and pins numbers and he assured me that he would assist in getting it converted and provide me with feedback. Till today he has NOT converted them or provided me with feedback.<br> <br> Can someone from Telkom who has the power to make decisions' assist me to improve this negative customer experience I have had thus far.<br>