Bad customer experience and poor sense of urgency

Good morning I have lodged a complaint with Telkom(Mobile) for the ***** which occurred in my Bank account on the 2nd October 2018 , I have sent below email and no one contacted me and I keep receiving sms's that I need to pay them the outstanding amount. This really irritate me because I don't have any business dealings with them and they fail to compact ***** and I need this mess to be fixed asap. kindly see below email

From: Nedbank Modi Mall - Branch Manager Sent: 02 October 2018 02:01 PM To: ********** Cc: ********** Subject: ***** Importance: High

Good day

Would you please investigate ***** which occurred in my account where I was debited R7624.48 Ref: TELOMOMMOBI ********** ********** **********

May I have this debited order cancelled and stopped because I don’t have any business dealings with you or contract with you. I would like to see the documents used to commit this ***** and I also want to know how was the ********* identified and verified. Now I can’t access my funds because my account is overdrawn and this is bad for my credit record. I have attached my ID copy for your perusal. I need feedback asap on this regards

Pleasure Rakabe

Branch Manager | Branch Network | Nedbank Ltd

Modi Mall Cnr Thabo Mbeki and River Street Modimolle , South Africa T +27 (0)14 ********** F +27 (0)14 ********** C +27 (0)79 ********** @ ********** Website nedbank.co.za