Bad Customer Experience

Telkom why is your service so bad? Last month i was not debited then i was asked to do a manual payment... did that manual payment for both months (skipped and current month) you guys still cut my service. Then you guys have the audacity to hand my account to collections for something that was your fault. I keep calling and no one is helping me. I spoke to 4 of your consultants on different occasions and had to keep explaining the same thing... Azola Mbali who told me that you guys close the incident as soon as the call is over, regardless of whether it is resolved or not. Also spoke to Bonakele Nelani (this lady is very rude btw)After these manual payments, i was still debited more that the amount that we agreed on and that is not fixed as well... honestly I’m tired, i am not getting the services I’m paying for.