BAD CUSTOMER EXPERIENCE

Morning I am very upset with the traetment of your staff. Firstly i was called three months ago to upgarde my services to a wireless smart bundle which was briliant for my business. I app**** and last week or so i was called by a rude courier guy telling me that i must be at my place of buisiness to receive my upgrade packagde. I was very far which i asked if he could give my packadge to my wife who was the store at that point of time. This was not done. Today i called telkom business i spoke to an agent by the name of Nombuso who was rather cold and whemn i explained my situation she brushed it aside and said i should just re-apply. Time is money on my side .I do not like the vact that no one from telkom called to confirm or even an sms to notify me of the . progress of my deal. I even asked to speak to the manager and was told he is busy with anothert escalation, i was told the only way to deal with this matter is just to re-apply. No appology was offered and am very upalled by this disservice .

My business number is *** cash crusaders Atteridgeville. Personal number ***. Regards Nhlanhla