Bad Customer Experience

Dear Telkom Customer Care, Ongoing Connectivity Issues and Consideration of Contract Cancellation

Ticker reference 113brk301123 I hope this letter finds you well. I am writing to express my frustration and disappointment regarding the consistent and unpredictable interruptions in my fiber service in Mayfield Park.

I initially opted for Telkom fiber to ensure a reliable and uninterrupted internet connection, especially as I work remotely and depend on a stable connection for my professional responsibilities. Unfortunately, the service disruptions have been persistent, impacting my ability to work efficiently and incurring additional costs due to these interruptions.

The issues range from random outages at various times to disruptions seemingly related to power fluctuations, further complicating the situation. I understand that technical challenges can arise, but the frequency and duration of these disruptions are unacceptable, given the critical nature of my reliance on a stable internet connection.

These connectivity problems have not only affected my work but have also disrupted personal activities, causing inconvenience and frustration. Despite my previous attempts to address this matter through your customer support channels, the situation has not improved.

Considering the ongoing challenges and the impact on both my professional and personal life, I am left with no choice but to consider terminating my contract with Telkom and exploring alternative service providers. I have recently researched Vodacom's offerings and am contemplating making the switch.

Before taking such a drastic step, I urge Telkom to address and rectify the connectivity issues promptly. I value the services Telkom has provided in the past, and it is my sincere hope that this matter can be resolved without resorting to contract termination.

I kindly request the following actions:

A thorough investigation into the recurring connectivity issues affecting my fiber service. Prompt and effective resolution of the identified problems to ensure a reliable and stable internet connection. Clear communication regarding the steps being taken to address these issues and prevent future disruptions. I appreciate your immediate attention to this matter and hope for a swift resolution. If the issues persist without satisfactory resolution, I will have no choice but to proceed with canceling my contract and exploring alternative service providers.

Thank you for your understanding and cooperation.

Sincerely,