BAD CUSTOMER EXPERIANCE AT TELKOM SOUTHGATE MALL

<p>Wow, Telkom Southgate mALL IN jOHANNESBURG LEAVES A BAD TASTE IN MY MOUTH, I WENT THERE ON THE 1ST AUGUST 2017, TO QUERRY ABOUT 3G, I WAS TOLD TO AND STAN ON THE LINE THAT DID NOT MOVE FOR MORE THAN 30 MINUTES, WHILE CONSULTANTS WERE NO IN SUCH A HURRY, THEY WERE TAKING THEIR TIME AND CHATTING TO THEIR COLLEGUES, WHILE THE LINE DID NOT MOVE, I LEFT AN ATTEMPTED TO GO TODAY WHICH IS THE 2/8/2017, IT WAS NOT BUSY TODAY, MAYBE I WAS NUMBER 3CLIENT, BUT I HAD TO GO WITHOUT BEING SERVED/SERVICE, STILL CONSULTANTA ARE LAUGHING JOKING, NO CARE IN THE WORLD ABOUT CLIENTS WHO HAVE BEEN ON THE QUEE FOR LONG TIME, WE WERE TOLD TO STAND IN A QUEE, THAT DOES NOT HAVE ANY CONSULTANT TO HELP, I HAD TO MOVE AND ASK WHY WE ARE TOLD TO STAND ON A EMPTY QUEST, WHERE THERE IS NO ONE TO ASSIST, THAT WAS MORE THAN 30MINUTES, I WAS TOLD THAT SOMEBODY WILL COME, EVENTUALL ONOTHER LADY, THAT WAS DEALING WITH CLIENT, WHO WERE AT TELKOM TO PAY CASH, FIST CONSULTENT ON MY LEFT, MOVED TO TILL 3, TO TRY TO HELP THE TWO BOYS WHO WERE BEFORE ME, AND WERE COMPLAINING NOT BEING HELP TO OPEN A TELKOM ACCOUNT, WHICH IS TO BRING BUSINESS TO TELKOM SOUTHGATE, BUT THE BOYS WENT TO TILL ONE TO THE LADY WHO WAS BUSY WITH CLIENTS WHO WERE THERE TO PAY CASH, THAT IS WHERE THIS LADY MOVED TO TILL 3 TO HELP THOSE BOYS, I WAS LIVID AS WHY WE WERE PUT ON THE QUEE, THAT DID NOT HAD ANYBODY TO ASSIST AND WHY ARE THE STAFF MEMEBRS JOKING AND NO SENCE OF URGENCY INFRON OF CLIENTS, THAT POTRAYS IGNORANCE</p>