Bad customer care and no willing to help resolve issues

Completely unhelpful Seems like the staff have been told not to help their customers. I have experienced many bad experiences with Telkom in many parts of South Africa, so I know for sure that it is not area specific. The helpline is terrible and and should rather be called a hell line. Nothing is easy with Telkom. Everything requires utmost effort from the customer and the least amount of effort from the service provider. Telkom makes my life unpleasant whenever I need to deal with an issue whether it be even the smallest of them. I would like to know how Telkom compensates me for the amount of driving to their stores or "help" desks and the absolute frustration having to deal with a service provider who is *********** in the customer service department.

I write this with most frustration