Bad Customer care

We are made to sign contract under any circumstances and in haste. I went to a telkom store in Northgate looking for 2 phone Samsung special, Upon arrival the lady that assisted me suggested another option in form of 2 Huawei cellphones on special. But I nicely explained to the lady that my problem with Huawei phones google store as I store most of my information there. She then called the Huawei representative to come and convince me that there is away around this, I was sold as I did not have enough time to inspect the device. Then I was made to sign the contract. When I got home and tried downloading my apps I realized that most of the apps that I want are not compatible with the device. I went to the shop after 2 days as the other day was Sunday. I wanted to return the Huawei in exchange for a Samsung which offers me what I want. To my shock the store supervisor was refusing and did not allow me to return the device. And I gently explained to her that the device is not compatible with the apps that I needed the most so basically the phone is of no use to me. I was Within 7 days open window as stipulated by CPAreturned and asked for a solution to the issue but were met with patronising remarks and willful insults to my intelligence. No one in the store was willing to resolve the matter amicably, including the manager.

The main point is that I did not necessarily want to cut ties with Telkom but simply wanted to get a phone that meets my needs, even if it meant being raised to a higher contract, so long as the phone would give access to my apps. The Telkom employees who attended to my case showed total disregard.

I want this matter resolved as soon as possible. I am not willing to continue with the contract that I was coerced into signing, and after which I was treated in bad faith when I wanted to change into a different contract category, with the same company. I am willing to remain a customer and contract client with Telkom, but I do not want to remain trapped in the current contract. I wish to be assisted by a totally different consultant because I have lost complete faith in the person who helped me initially. Overall, the treatment I got was appalling. The supervisor was so condescending. I left both the devices at the store and advised the supervisor once the issue is resolved so that I can get a cellphone that I initially wanted.