1 reviews | Active since Apr 2012
Bad Customer Care
<p>I app**** for a Telkom Line Contract and a DSL Router upgrade on 2017/02/05. The link was upgraded with a latency at one of the Telkom sites. In the interim I up to date travelled to 2 Telkom shops without any satisfaction. Reason is n\both Telkom Shops cannot assist me with an upgraded Router at this point in time. Neither can I be provided of a date of when such router will be available (DSL-New).</p> <p>In the circumstances I have decided to rather request Telkom to cancel my order as I will pay for the few days I had the upgraded link but still no benefit of the use of the new DSL as it is of no use for my use I do require it for.</p> <p>I have learnt a lesson, do not order if the ISP cannot provide a full service.</p> <p>I used to be a Telkom employee in the past and it is a bad experience for me to see such an organization going down on a daily basis.</p> <p>The attitude is just not of good nature at the Telkom Shops that I experienced.</p> <p>I found a major problem when I conducted a ping test on the route which could be a slow line, Old hardware, Network switches not updated to the latest firmware etc. Then still you get charged for a full service which is degradable running at current.</p> <p> </p> <p>I trust someone in Telkom will pick up this issue and get this sorted as it is not the way to do business.</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Morning,
I still received no assitance thus far from Telkom SA.
If you do charge me for this Order I will have no option but to take my Legal stand as this is the most poor of poor Customer asistance encounters I had. The Telehone of the Telkom shop at Clearwater switches to voice and confirms please dial later. What a disaster. Is this how business is running in your organization. Please revert back to me on my mobile contact no. you have on record.
Morning,
I still received no assitance thus far from Telkom SA.
If you do charge me for this Order I will have no option but to take my Legal stand as this is the most poor of poor Customer asistance encounters I had. The Telehone of the Telkom shop at Clearwater switches to voice and confirms please dial later. What a disaster. Is this how business is running in your organization. Please revert back to me on my mobile contact no. you have on record.
Hi Telkom,
I still received a full billing account for the non existing 10mbps line with a latency loss of 67%, 38ms packet loss etc. No Router delivered after many calls. Still running with old Router of 4 years ago. At the end I requseted the Order and agreement to be suspended as Telkom has not met the Agreement in terms of Legality and teh 4day window.
Please review my account and revert back to me as I refuse to pay a bill for services not being rendered. In the circumstannces I will now request my Legal Advisor engaging with your organization as this is a lost case that will never be resolved until proper legal action is forced.
Hi Telkom,
I still received a full billing account for the non existing 10mbps line with a latency loss of 67%, 38ms packet loss etc. No Router delivered after many calls. Still running with old Router of 4 years ago. At the end I requseted the Order and agreement to be suspended as Telkom has not met the Agreement in terms of Legality and teh 4day window.
Please review my account and revert back to me as I refuse to pay a bill for services not being rendered. In the circumstannces I will now request my Legal Advisor engaging with your organization as this is a lost case that will never be resolved until proper legal action is forced.