Bad customer care

On the 20th Oct I app**** for free me 500mb deal as I had had it before on contract, and I asked for both my numbers to be migrated from prepaid to contract. On the 12th I got an sms that it went through, I called Telkom call Centre to verify this and I was told indeed it was the case as I was advised at the store by the consultant who assisted me that they will call me once it's done. Only to my surprise on the 18th I run out of WhatsApp data and I found it strange as that was never the case before, only to find out that my other number was never changed to contract as asked and I was told by the call center agent thabile that assisted me around 19:40 having to hold for ten minutes to get to her that it's a sales issue I have to go back to the store I app**** for feedback. Today at the store I am told that it is still with it as it was approved on preparaid, what infuriates me is that no one bothered to call me and inform me about this and further more no one is able to tell me how long this will take to be resolved. This is a waste of.my time having to go back and forth. I app**** at jhb fox street branch. Now I am told that they will give me feedback by tomorrow as they have to resubmit as per the note on the system that was only seen now when I came to complain. This has made me loose faith in Telkom and won't recommend to anyone as I usually do.