Bad Customer Care
I am urgently trying to cancel the Telkom account of my deceased Aunt. I have tried calling the call centre but am directed to a computer generated voice instructing me to cancel the form on my Online profile. As my aunt is deceased I do not have her login details.
Please can you contact me to resolve this issue as I need to cancel all her accounts with immediate effect.
Hi, Pia.
Please accept my condolences for the passing of your aunt. We'd very much like to assist.
Please send an email to *** and attach a copy of the death certificate, and a copy of your late aunt's ID.
I've sent you the cancellation form to complete. You can reply and attach all required info on the email.
Kind Regards
Terrick
Telkom Social Media Team
Best regards,
Hi, Pia.
Please accept my condolences for the passing of your aunt. We'd very much like to assist.
Please send an email to *** and attach a copy of the death certificate, and a copy of your late aunt's ID.
I've sent you the cancellation form to complete. You can reply and attach all required info on the email.
Kind Regards
Terrick
Telkom Social Media Team
Best regards,
Hi, pia-harris.
This response serves as confirmation that your query has been received. I've send you a private message, as well as an email from ***
Your interaction reference is AI***.
Kind Regards
Terrick
Telkom Social Media Team
Best regards,
Hi, pia-harris.
This response serves as confirmation that your query has been received. I've send you a private message, as well as an email from ***
Your interaction reference is AI***.
Kind Regards
Terrick
Telkom Social Media Team
Best regards,