Bad customer and techinical support

I have a 24 month LTE contract with Telkom. Its been work fine over the past few months. Since April 2018 my internet connection has become extremely slow, download and upload speeds are worst than dial-up and ping to Johannesburg server are over 1000ms. At one stage I couldn't even open www.speedtest.net

I reported a fault (ref: ********** 8) on 16/04/2018. See screenshot https://imgur.com/a/iWE3wsq

A few days past and I did not recieve any communications regarding my fault. I then contacted Telkom via twitter, and no one from the Social Media Special Forces even bothered to respond to my messages. See screenshot https://imgur.com/a/svxjjKo

I tested my home network with different cables, router settings and different sim cards and am 100% certain that the issue is on the Telkom network, i.e.: my vodacom sim on the same device with the same settings works flawlessly.

For a telecommunication service provider, Telkom is awfully bad in keeping contact with their customers, never mind providing a proper service. I would like somebody from Telkom just to communicate to me: 1. what my problem is, 2. what their technicians are going to do to fix the problem, and 3. how long it would take for my LTE service to be fully restored.

Clearly at the end of the month Telkom is going to expect their full monthly premium. Why should customers suffer for their failure to provide a service. Do customers receive a rebate or discount when Telkom experiences problems and cannot deliver the service?

I would like a Telkom employee of seniority to respond to my queries, 1. on my fault and 2. a possible rebate. Clearly no one at Telkom takes their job seriously, "ag just some guy without internet connection". There must be accountability. If I never respond or fail to provide adequate service to my clients at work I would be dismissed immediately.

I hope I get a response as it would be really unfortunate to proceed with a formal compliant with ICASA.