Bad credit report

I app**** for a contract with Telkom. My application was declined due to the following reason \score threshold not met\". My credit score is over 900. What should it be to be able to qualify for a contract.<br> <br> Telkom has been billing me for a 10mbps ADSL line for more than the past 12 months although my area only supports a 4mbps ADLS speed line. Who is doing who in here? You sell something to me that you dont give me, I have to pay for it and then you decline my application without a reason and dont even inform me. Is that how we do business ethically?<br> <br> "