BAD CREDIT REP FOR CUSTOMERS DUWBTO TELKOM FAILING TO KNOW THEIR SERVICES AND PRODUCTS!!!!!!

So mad at the store tracking a person into upgrading to fibre now I'm being built for 3-g nobody can explain why apparently the stores unfami**** with the process that you not allowed to update on cellular to fibre I'm now sitting with two bills and areas bill as well as a collections bill from an agency from telkom nobody with intercoms willing to assist me contact me cancel the 3 just I can move on with Bible because all my communications requested an upgrade the call centre doesn't know what they're doing Desiree Williams doesn't know what she's doing Reagan Johnson from the store is ignoring I can't get ahold of them and any other numbers provided no emails it's Cindy schowman on that email as well but nobody help me setup and also confirmed I want people I did confirm on July 15th I won't be double-billed which I wasn't the thing is according to them on the contract my banking details is not stipulated if they pull my application or notify my notice my banking details and not willing to correctly times ecup the service unwanted cancel and if I get a list of an escalating does to the ombudsman because telkom is putrid when it comes to customer service and I've mentioned this on multiple occasions with apologies from multiple managers this is unacceptable and I will not be penalized from a credit perspective because of telkom not knowing customer service's not knowing their jobs or products on all levels