Bad Credit

I am sick to the neck now, this is extremely unfair for me to even go through this. It's been 6 months and my debit order has not being going off and somehow that is my fault, but when Telekom mobile take the same account That is not debiting to their debt department the debit goes off with ease, I am unable to understand what is happening. Now I have bad credit due to this because I am seen as a customer that does not pay accounts well, I can't even apply for a loan that I need, I am extremely upset at this and very frustrated, I am a patient guy but it's been 6 months surely this should have been sorted, I love the network and But I am very disappointed at this, I am lost for word and tired of calling the call centre and going to the store over and over for the same problem, pls can this be sorted I am begging you guys pls. <br> <br> Kind Regards <br> <br> TL Ranamane