Bad coverage

Early this year I reported the bad coverage to the call center. A technician was sent out and did found that there was a coverage problem. After that i heard nothing from Telkom and when I follow it up in March with the call center they said there was no called locked against my account and that I must again log a call. Ref ***0.<br> Since then I still heard nothing from Telkom. I would appreciate it if they can sort this problem out for me as soon as possible.