Bad Costomer service and feedback

I received my salary early and made a manual payment for the month of January 2016 in December already. Debit order was taken payment came back unpaid. Whoever the payment was already received in December. On the 19 December 2016 my phone was blocked without any telephonic warnings or contact from any Telkom consultant confirming the problem. Since then we have phoned in 5 times where we were promised that my line will be unblocked before close of business and it was their mistake and correction will be made. I have also requested to speak to management and no management available according to he consultants. Poor service, poor feedback. Its been 6 days and my phone is still off. No returned feedback, no management and no cellphone. This morning I was promised again by Presilla at customer service that my line will be on shortly, its 12:43 and still off. I would like to advise any person not to take out a Telkom mobile contract. Hardly ever have reception.