1 reviews | Active since Sept 2016
Bad Costomer Service
<p>I have had a data contract for the past 2 years with Telkom. They contacted me Saturday morning on the 3rd of September to offer me an upgrade package. They offered me 10GB day time data and 10GB night time data for R299 per a month. I am fine with that. Then I see an ad on TV for 15GB day time and 10GB night time for R299 per a month on promo for September. Why couldnt I get that offer?? And I am still waiting for my new router and sim card to be delivered. I am thinking of just canceling the upgrade all together. This is not the kind of service I would expect from one of the top network service providers in South Africa.</p>
Thank you for your post.
We have tried contacting you telephonically with no luck.
Kindly email the number in question or ID number so we can further assist. Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
We have tried contacting you telephonically with no luck.
Kindly email the number in question or ID number so we can further assist. Your reference number is AI***.
Regards,
Busi
Telkom Social Media Team
***
Hi Jayson,
Thank you for taking our call.
Your query is resolved as per our conversation. We will appreciate a conversion of the complaint to a compliment.
May you have a great day.
Kind regards
William
Telkom Social media Team
Hi Jayson,
Thank you for taking our call.
Your query is resolved as per our conversation. We will appreciate a conversion of the complaint to a compliment.
May you have a great day.
Kind regards
William
Telkom Social media Team
I am still waiting for my delivery. I have not got any feed back or anything. Its been over a week. I just spent over 20 minutes on a call with Telkom Customer Care and they cannot help me. I have tried emailing telkom and no reply. Can you please assist me.
I am still waiting for my delivery. I have not got any feed back or anything. Its been over a week. I just spent over 20 minutes on a call with Telkom Customer Care and they cannot help me. I have tried emailing telkom and no reply. Can you please assist me.