1 reviews | Active since Oct 2009
I took out a 100GB contract but before I could use it the account was suspended. Now over 3 months later I am forced to pay for the months when the account was suspended. I never used the contract so why do I need to pay for it. Secondly because of this experience I no longer need the contract, I want to cancel it so why should I pay any cancellation fee? Please refund my account with the amounts for the contract and ensure that I do not need to pay any cancellation fee. Think about it, how do I take a contract, not use it because you have suspended it and then you expect me to pay for it???
Hi Petros,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi Petros,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
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