BAD CONTACT CENTRE

Called in the Telkom contact center, the first guy who helped took down my number for authentication kept me on a silent line, whilst in the background he's having conversations with people. He comes back apologizes for the long hold and wants to authenticate me. I simply asked he transfers me to the contract department since he cant be of any help. He argues with me, (a whole customer who called for help).

I get transferred to the Contract department where a lady by the name of Jabulisile answered to help. I state that I need my sim card unlocked since I had called in early July to have it locked. She authenticates endlessly with no concentration then tells me she'll be pulling my statement, i ask why because my account is up to date and i only need the sim card unlocked. She starts making noise, talking over me then goes on to put me on a 10 minute hold without informing me (probably in hopes that i hang up) she comes back still with no help and claims that her system is still loading.

The service provided at Telkom is the pits. I regret renewing my contract with them.

Regards