Bad Connection

For the past few days I am experiencing a bad connection with my Telkom ADSL Service. ROUTER has been reset, filters had been changed yet the connection is slow and unstable. Trying to call 10210 has also been a futile exercise due to no assistance and being on the line for over 45 minutes with no service rep even talking or answering the call.<br> <br> This is totally not the kind of service I pay for or expect.