Bad company

Someone took a contract on my name and id in January 2017 contacted telkom call centre and no 1 will assist because they said they couldn't pick up my id number until someone said i must try 8ta,finally got through and someone tried acting like they care and said i must email her my id and affidavit stating it wasn't me i did that and still nothing happened i had to beg her for follow up, so now since they have my cell number they transferred the account to legal department and have lawyers phoning me now for outstanding money clearly now they should have checked where this vodacom number comes from since they have a telkom number anyways gave the lawyers affidavit again and id and after few days they said okay they cleared the debt and must contact Telkom directly for them to remove the default on beaurer ohh another mission now to talk to those stupid people who still cant pick up my id on their so called system all i want is a NON LIABILITY LETTER so i can move on with my life and they must clear my name call centres telkom shops nothing is helpful