Bad communication and service

The glen Telkom store

To whom it may concern.

I am writing to express my deep dissatisfaction with the service we have received from your store.

I was initially prepared to wait for the iPhone 15 Plus, but on Friday, one of your employees, Masango, contacted me regarding the availability of several phones. As I needed a phone urgently, I agreed to consider an alternative. However, I was not informed that an application had been made without confirming the availability of the phone. It appears that your employees processed applications without verifying stock, which has negatively impacted my mother’s credit score. Which is highly unprofessional.

Moreover, your manager mentioned that she had done us a "favour." However, I strongly disagree with this characterization. The system’s approval is a standard process and will approve or decline accordingly, and it is misleading to suggest that it is a favour.

You don't even have the decency to calle to say you cancelled the iPhone 15 plus. You guys are the clued up one's but you aren't even able to provide the relevant advice about your product and how to go about applications. Just trying to push a sale and not a care in the world about the clients credit score.

I am requesting that all applications made by you be cancelled immediately. It is unacceptable that he proceeded with these applications without confirming the availability of the phones, thus affecting my mother’s credit score. This behaviour is highly unprofessional, and I intend to escalate this matter further.

I look forward to your prompt response and resolution of this issue. Please forward this email to your manager.