Bad communication and no solution for easy payment

I took out an LTE package deal with a modem and everything towards the end of 2014. In the first month month or two I received a message saying my account is owing over R1000 even though only R570 was debited two months in a row. So I went to a Telkom to inquire as to why it says I owe more than a grand, to be \oh dont worry that's normal"so I go on my daily life... Months later I get a message saying that my account with Telkom is R500 in arrears yet the sms has no link to a method of payment or to contact number so it can be sorted. So in my already busy life I decided not to waste another 3 hours a Telkom queue (as the reason you get internet to avoid queues) and brushed it of as a mistake. Eventually I get a call explaining that the R500 has a grace period of 6 months (which I did not ask for and would have happily paid when I started the contract) and so it was eventually sorted out. What ****ed me of the most is that in this modern era"