1 reviews | Active since Dec 2010
Bad Communication and Customer Service
#***<br> This is the complaint I have posted on Telkom's Facebook page and emailed to their escalations department.<br> It's been almost 2 weeks, no phone call, update or communication at all<br> Good Day<br> I trust this email finds you well.I have recently submitted another dispute querying my Telkom Acc.<br> I have disputed this initially after my adsl was installed and correction of error was not fulfilled as Telkom charged my bill with a full month subscription even though my adsl was only connected closer to the end of February 2015. 10th March 2015 I received an sms saying I owe R693.14, this is when I disputed my bill initially. On the 30th March I received another sms stating I now owe R1281.72, which was also disputed, thereafter my account was suspended, and every month since then Telkom has been charging me for a service that was not in use. 5th May 2015 I received and sms for R1880.93.14th May 2015 I received an email stating I owe R2488.68.12th June 2015 I received an email stating I now owe R3104.49. The total now currently, on my bill is R3104 and I refuse to pay it as my account has been suspended for the last 3 months and the first months error was still not corrected.<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM123271.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM123271.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
