Bad Communication

<p>I took out a contract with TELKOM MOBILE (3X Huawei routers and a cell phone) the first month was prorate so I had to pay my first instalment from the end of the next month. On my statement they charged me a sim and activation fee, that was never part of the contract. I was then credited with that amount but it was still more than what I was supposed to pay. I spoke to 6 or 7 TELKOM people in a space of a month over the phone and only one told me my calculations is correct the others said they will come back to me and I’m still waiting for them to phone me back. Every time when I spoke to them I asked please tell me what is the correct amount I need to pay as I do not want my devices suspended. It’s now a month later and all my devices has been suspended and still nobody knows what’s going on.</p> <p>They deducted the outstanding money from my account on the 25.05.2015 and when I was at one of the stores today the lady told me she was just told that they will be deducting the money on the 31.05.2016. (YES THE SAME AMOUND). This is crazy</p> <p> </p> <p>In the same time two contracts of mine expired and I needed to upgrade or cancel, I send in my cancelation forms on the 03.03.2016 as my contract expires 15.04.2016. to change the contract to prepaid and just before it expired I phone them to make sure all is ok. But was told that it was send to the wrong department and that I will have to pay for another month and my contract was a promo so now I have to pay the full amount. How is the email send to the wrong department if I send it to the email address that appear on the cancelation form. For this month I CAN NOT buy me airtime as I was told it will still take from my contract minutes and data. So I now have a phone that I cannot use. They just deducted the full amount from my bank account. I cannot EVEN use the devices but I’m paying. Who is paying me petrol for driving to the TELKOM store everytime, my parking tickets everytime, my time and energy and the fact that I CANNOT USE 6 OF MY DEVICES AND ITS NOT EVEN MY FAULT. This is UNACCEPTABLE. I feel like cancelling all my contracts with TELKOM.</p> <p> </p> <p>I HAD A GOOD RELATIONSHIP WITH Telkom UNTIL!! now. ALL I WANT IS FOR SOMEONE TO CALL ME BACK AND KNOW WHAT THEY ARE TALKING ABOUT WITHOUT TELLING ME THEY CAN ONLY LOG A CASES. IS THAT SO HARD!!!!</p> <p> </p>