Bad client services.

Old Telkom internet customer. Few months ago upgraded router. New account started and old account never cancelled, but I only received accounts for new account. Suddenly Email stopped to to account suspended. Took account to Telkom Shop and there I learned I had another old excisting account but no mail sent!!!!! I receive my account via email, old one stopped and only received new account via email. Now had to pay R 2 027.00 and that for a pensioner!!!!!!!!! Bad client service