Bad Client Service, SLA Breach o product ordered and no 1st call Resoltion attempt

Very dissatisfied with client service - Tel *** I took up the adsl offer from Telkom in May 2020 to date still no delivery and no client assistance from Telkom to sort out this matter. I called the number 10213 on Saturday passed and was on hold for almost 3 hours then the called cut when I redialed after the 3hrs no connect, I then called 10213 the 02/06/2020 and was on hold for almost an hour before the consultant on the line did not offer me resolution or assistance not offered to call me back. Firstly if there was technical issues understandable why would you not out of courtesy contact your clients even if it via email, sms or WhatsApp which are simply platforms for coms to mention but a few. I called today 10213 and held for 35 minutes before the consultant on the line answered offered me no assistance and stressed it is YOUR order so you must follow up, how can me the client doe all the work and get no tracking number no order number nothing could not even send me an sms when I asked. I am frustrated and annoyed at this point at service delivery as a client to pay for the service it not free and if any payment is missed Telkom would not hesitate to exercise there right to halt the service, when I asked to spk to a manager the agent blatantly said outright no only if she didn't help me and she did. How can you deny a client a request to spk to manager, the consultant was not friendly not helpful and bad phone etiquette. She proceeded to put me in hold for manager and then said the manager on lunch and there only 1 manager. How can a contact centre and reputable company such as Telkom only have 1 manager on duty and no other manager to relieve when that manager is on lunch. So I am now in Month of June with no ADSL and no contact from a technician and no further assistance from Telkom and How... I sent an email as well and no joy. Let me also mention the pauses of the agent which indicate no attention to my call as well as an undertone of sarcasm and irritation and I spoke back in the same tone I received at some point she was laughing with her colleagues I urge you to listen the call. Consultant Nontembeko