Bad client service on new contracts

In the first of April I made an online order for a laptop bundle special they had spoke to an agent who then told me they needed to debit my account first in order to process my application I gave consent for that and was told I would get my order within 3-5 working days. On the 4th day I called the courier company for assistance in tracking my order to my suprise I was told they haven’t received my order i then contacted Telkom and spoke to Ntokozo Busane who was meant to put me through to her team leader, my call got muted for a nice 45min thereafter the call failed, when I tried calling back i was made aware of their trading hours. I then proceeded to call the customer care and got Masego Morebodi who told me I needed to contact the sales department as she cant see my order in the system I asked to speak to her manager Andy Maboshego who refused to come to the line as his in a meeting but assured me that he will call me back once his done it’s 6:32 am now I’m guess the meeting is yet to finish,Telkom prides itself with poor client service and its pathetic.