Bad client service

I am very frustrated with Telkom. I logged a call on the 21st of July 2020 to attend to a faulty line 66BEK210720 and they said they will assign a technician. I called on Saturday 25th to do follow up again and was advise no technician available. Again called on Tuesday 28th and was informed that i will have a technician at the site no later that 2pm on the 29th. I callee again today and was told that there was a cable theft at the site. No one even informed me. What I fail to understand is that my neighbor's telkom line ins working but mine is not. I am very unhappy about the service and that i have not received any feedback and i have to call for feedback. Also the fact that i have to pay for the line and can't use it. I also have to pay for wifi but cant use because line is down. This type of service is unacceptable