Bad client service

I logged a case on Saturday with tje call centre my cell *** i was gettong a bill of 952 of which i did not recieve the data for one month eben called them to request a spend limit increase seriously its 1 week 2 days later no response and the attitude from the agents is bad they dont even empathise i spoke gugu hlatshwayo her attitude sucks ot like she didny even care she sound disinterested the customer service sucks and still waiting for a response till today