Bad client service

Hi , I app**** for a new cellphone contract on Saturday the 9th of June 2018 in Telkom Kolonade mall. Lucy van Rensburg assisted me. She said that they will let me know by Wednesday (the 13th of June) of the outcome of the application. On Thursday I tried to phone Kollonade Telkom ( ********** ) but the phone is not working. Tried looking up some other numbers on Google but not one working either. So on Saturday (15th of June) I went in again, stand in a long queue. Eventually when I got in front, some lady helped me but couldnt see my detail as Lucy van Rensburg have to be logged in to see my deal. So I had to wait again until Lucy became free. she looked it up and informed me that she still cant see if it approved or not. So I want to know why didnt anybody phoned me on Wednesday as promised, and still I am waiting. I was also speaking to the manager (Dikeledi Maepa) but she also couldn't help me. Now I am standing there, waiting for a response, nobody to help, not trying to phone the "approval dept" to find out, - nothing. Just a "eish, o sorry sir, we dont know" - what must I do now? At this moment I am still waiting . Telkom already has a bad name. I can see that they are really trying to up there image and giving good contracts and deals out , but with service like this, no wonder.

Please can I have an outcome of this the soonest . Thank you in advance