BAD choice of courier service

This post gets 1 star not for bad service from Telkom but for their choice of courier service, i.e. Courierit. As Telkom is phasing out fixed line services I opted to upgrade to the SmartVoice service last Thursday (10 October). On Monday (14 Oct) I received an SMS from Courierit to say they will deliver between 09:00 and 17:00. I cancelled 2 appointments to be home for the delivery. I was home the whole day and NO delivery. I checked on Courierit's website at 17:10 and there was an entry stating there was nobody home at 16:52. I called customer services but they were not interested. Yesterday (15 October) at about 12:30 I get a call to find out when I will be available. I said any time from 14:00. At 16:59 an entry on Courierit's website again "Contact Not Available". Today at 12:13 I called, and after explain all the above, asked what the problem was. A lady named Liesel said they would have an internal investigation and she would come back to me (thus far at 15:45 nothing) but if I wanted my parcel I could personally drive out to their depot to collect it. Within the next day or so my landline will be cut and I will be without a phone as the new phone will still be floating around at Courierit. Telkom must be spending a FORTUNE on repeat deliveries!