Bad cervices no answers

I have ordered a Telkom line and ADSL paid the deposit and got a date for the installation. 3 weeks later the Telkom arrived to do the installation but informed me that it cant be done and a extra pole will have to be planted. I explained that this is a business line and that I will need it asap as I am loosing money by not having there product. Was told that the pole should not take longer than a week to be planted. I phoned in again from my cell phone (which has cost me over R200 by now) was told that the call that was logged was for cabling that needed to be fixed and no pole. I explained that is not what should have happened but was told that the system is showing that and that it must be correct. Still have no adsl or land line and have to wait till someone phones me back to tell me what's going on. This will not happen. I need answers of when I will have the line installed but no one can give me an answers. Just say the system this, the system that. And I must just wait, by the time thy come to install the line I would have had to close my doors and it would be pointless.