Bad business practice

My mom has a telkom wifi router and has a debit order for the account. Telkom failed to deduct the debit order even though there was money in the account they just didnt deduct it. Then they suspend the line and no one even called to say there's a problem. I went to the telkom store in kolonade centre and they called thier customer services department i spoke to portia who informed me that her system is offline. I asked her to call my mom when the system was back online and she told me she couldnt and there's nothing telkom can do until it is paid.<br> <br> This was not my mothers fault telkom did not deduct the debit order it is thier fault and they are absolutely unwilling to even make a call to help correct thier mistake. It is now left to the customer to correct telkoms mistake and the consutant is completely unhelpfull to the point of being rude. <br> <br> Telkom clearly doesnt care about good service or thier customers.<br>