Bad Billing to a great customer

<p>Where do I start? I upgraded my phone on my previous Blackberry 9720 to a new free me 2G on a Samsung Galaxy J3. On collecting the device after upgrading my credit facility given by Telkom to purchase the phone on contract. The consultant assisting me on behalf of another does not conclude the contract correctly. What a mess? I have to pay the Blackberry account as normal till the accounts department can sort out the entire dilemna so i can get the correct billing. This was in September 2016. In November 2016 I get confirmation that the matter has been resolved. Only guess what on the 30 January 2017 I am informed that I am now outstanding for November, December and January 2017. </p> <p> </p> <p>In all fairness it should only be for January 2017. And I am a customer who will make arrangements to ensure I stay active and make the payment as discussed. No record that I had called and was concerned and had wanted to make payment arrangements. My account was handed to collections and no contact from the collectors to discuss a way forward.</p> <p> </p> <p>Client services at Telkom stores or offices also no longer assist you with queries. This process sucks and should be looked at how best to keep customers than how to collect revenue.</p> <p>I have been with Telkom for the past 4 years on a mobile contract and had never had any issue till now that has me boiling.</p> <p>Billing issues are pathetic Telkom!! </p>