Bad Billing service

<p>Dear Telkom, <br /> <br />Please note that I am attempting to resolve a billing issue which you have not handled properly after I pursued your recommended channels.<br /> <br />Earlier in June 2016, I was contacted by one of your consultants(Mobile Talk) who informed me that I was able to upgrade my contract and receive an LTE mobile router along with 10 gb of data per month. All of this would be at my existing subscription of R129 per month.<br />On the 9th of June I received a delivery which happened to be a home router instead of the mobile router I was promised. Furthermore, the monthly subscription reflected on the invoice(order number TM- ********** 4-1) that came with the delivery was R199. Due to this mix up I called your offices on the same day to arrange for the goods to be collected and for the upgrade to be reversed. The goods were collected the following week but the upgrade was not reversed. This resulted in my existing SIM card being disconnected on the 10th of June.<br />Since then I have been querying this in order to reconnect my sim card. I was given a case number ( ********** 2) and was told that someone would call me to update me on the matter but I am still yet to receive the call. As a result, I have spent a lot of airtime calling Telkom customer care and I'm still yet to get a clear answer regarding the status of the case.<br />On the 30th of June, I took the decision to cancel my contract with Telkom to avoid being billed for a service which I was not recieving. <br />To add insult to injury, I was shocked ,at the end of October, to discover that my account had been debited with R930 and, when I queried this, I was informed that I had been charged A CANCELLATION FEE FOR A SERVICE I HADN'T EVEN RECEIVED. I was give another case number on 01/11/2016 ( ********** 2) and was told that I would receive a call in the coming weeks but, to this day, I am still yet to receive a call from Telkom. <br /> <br />I decided to query the status of my case today and was told that the case was closed which is shocking because I have yet to receive any correspondence from Telkom regarding my case.<br /> <br />At this point I am both disappointed and annoyed that a company as large as Telkom would treat it's customers this way.<br /> <br />I would advise people not to agree to any upgrades over the phone with Telkom as there seems to be a lack of understanding of the services on offer by the consultants . In fact, at this point, I strongly discourage any dealings with Telkom altogether.</p>