NM
Neo M
1 reviews | Active since Nov 2016
05 Jun 2018, 09:46
Bad Billing
I am so enough of Telkoms Sergice. I have their LTE line at home and I made sure I called in the 1st time they over charged me to ask them to cancel the extra data it charges once your Data has been exhausted and the call was recorded . I did that. 2 months later they have overcharged me again and as I’m trying to call them to inquire I can’t get through. Telkom has the worst customer service ever. My Husband has had a bad experience as well to the extent of canceling his contract as well.
They over charge us and then when we want to cancel it never goes thought. I’m ENOUGH
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Telkom's replyOfficial
14 Jun 2018, 09:47HI PEARL_NMATLOU
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Jun 2018, 09:47
Official
HI PEARL_NMATLOU
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,