BS
Bongiwe S
1 reviews | Active since Feb 2018
21 Feb 2018, 19:39
Bad billing
My contract was cancelled after I have paid my account to update. I was told I owe R850 I paid the R850 then I was told to pay another R870 I paid since I was tired of complaining to different call centre agents who could not help me and I needed to use my number as it is the only number I am reachable on. After paying my contract was cancelled. I called in again they said my problem should be fixed in 3 workings . The 3 working days has passed and I am still without service . I have called the call centre again and spoke to Noluthando who happens to be the supervisor and she promised to keep me updated tomorrow. Telkom is full of **** they call centre calls take 30min to be answered and that is just added frustration to they bull**** service.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
22 Mar 2018, 09:16Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply22 Mar 2018, 09:16
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's replyOfficial
22 Mar 2018, 09:17Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply22 Mar 2018, 09:17
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
BS
Bongiwe S's updateReviewer Update
22 Mar 2018, 11:09ID no. ***
Aff line ***
New contact number ***
I called in a again and I’m being told I owe more money when I was told my account is up to date and line will be reactivate. I can not pay for the month of feb and March wen I did not use any of your services.
How can I be owing R1200 when my last payment was R870 and account being up to date . I should be only owing R589. Telkom has not been communicating with me as promised. I have to keep calling in to check . Your call centre agents and call centre supervisors are useless and make empty promises. Lerato , Thato and Nomfundo list goes on.
BS
Bongiwe S's update22 Mar 2018, 11:09
Reviewer Update
ID no. ***
Aff line ***
New contact number ***
I called in a again and I’m being told I owe more money when I was told my account is up to date and line will be reactivate. I can not pay for the month of feb and March wen I did not use any of your services.
How can I be owing R1200 when my last payment was R870 and account being up to date . I should be only owing R589. Telkom has not been communicating with me as promised. I have to keep calling in to check . Your call centre agents and call centre supervisors are useless and make empty promises. Lerato , Thato and Nomfundo list goes on.