BAD BAD TELKOM SERVICE, YET AGAIN

I have been trying to move my phone from one building to the next since 6 May 2019, till today, 23 May 2019, no luck and everyone give me a different story. Telkom should have never taken away the service at the Telkom stores. My phone will now be off for almost a month and i must PAY for something i cannot use. I have asked a manager or someone senior to call me back, but that doesn't seem to exist at all at Telkom, hurry up and wait, not a happy customer.