BAD, BAD TELKOM!!!
<p>I was contacted by Telkom on about the week of the 14th February, I was offered to upgrade from 2 Mbps to 4 Mbps.<br />The person told me that it will only be R16.00 per month more than I paid at that time, I asked the person again what I will have to pay more, and he told me again that it will only be R16.00, (Sixteen Rand) he said.<br />I used to Pay R579.00 per month, that means with the added R16.00 it wil be R595.00<br />On about the 26th of April they did upgrade my service after I had to complain via HelloPeter.<br />Now I get a account that I have to pay R622.80. That is R27.80 more.<br />Why????</p>
Hi Andremul,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Andremul,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
It's very sad that Telkom treat their customers so bad, it is now 3 weeks that I try to get an answer from you, but you promise an answer but then ignore me. Why? Am I not a good customer? I have been with Telkom now for longer than 30 months, and this is the treatment I get????
It's very sad that Telkom treat their customers so bad, it is now 3 weeks that I try to get an answer from you, but you promise an answer but then ignore me. Why? Am I not a good customer? I have been with Telkom now for longer than 30 months, and this is the treatment I get????