BAD BAD SERVICE.....Tideous Cancellation Process

PATHETIC SERVICE...... I am so LIVID right now!! but do yo people really care I dont think so..because all the AGENTS/Teamleaders do is provide ITS #'s, rebilling ref's and cancellation numbers to make the client THINK that they are doing their job.

A request sent through on the 19.01.2018, followed up with the department of they received the request, the agent said no, resent the request to her ********** on the 25.01.2018 to date still not cancelled, so why do we pay people a salary when they are not sticking to their ****** TAT, or is that another word you people just use to sound as if your agents are working. Since the 09.03.2018 I had to resend requests, spoke to the following people: Phumeza 14.03.2018 on the 10213 no Adam Jacobs who went the extra mile to cancel partial of the account Order no ********** 42A, to date still active .*thinking face*. Patricia Baba (Agent), Sinethemba Nxele(teamleader) The above two people tell me to phone different departments and got irate with me because my account is still not cancelled. How is it that such a big telephony company does not have the service to do internal transfers to another division... please sort yourselves out...The same ladies tell me billing cant remove a debit order function from the account to prevent the bank account to be debited. She says ph Sales...I phone sales who tell me to ph Accounts who says again on its Sales. I then spoke to a Clarissa Sarle who apparently logged a rebilling request (# ********** 1) 14.03.2018 so a refund can be done ... and debit order indicator removed. The 20.3.2018 Faith Geduldt in ACCOUNTS confirmed the debit order wont go off. But the 03.04.2018 you DEBIT me AGAIN. I call your call center and the Vuyokazi Jwaqa tells me the ref # ********** 1 is logged on another system ( like i need to know that all I care about is that a request was not processed) and she cant see a request for a refund... I spoke to her team leade Vuyokazi Mazonda who tells me the cancellation is not finalized and she is logging a ITS ********** and Credit Management will arrange for the refund. Siyabulela Junya, needs to make sure this is resolved by no later than 04.04.2018 (cob)... becuase this is definitely NOT customer service... How does a cancellation request go through so many people for nearly 3 months , you debit my account i am NOT even getting DATA (service from TELKOM)..... You cannot have this long intro for your agents in the call center about best provider, but yet this is what i am experiencing, OH and not just me 1000's out there as well. you are quick to connect the service becuase you will start the debit process(pro rata) but to cancel it takes you months,...

SOMEBODY NEEDS TO DO THEIR JOB! This is just another irate client!!! DO you people really care...!!!

LIVID Client......