Bad Bad Service, Telkom What a JOKE

I have a contract phone for only 4 months so i took my phone in for a LCD repair , not even a month later my touch pad stopped working i took it in for repairs on the 13th of November on the 28th i went to find out what was going on ,they told me to wait 21 days , so i went back on the 7th, Hahaha this was the joke of the year they told me on the 18th they got a response to say that the phone has water damage, first of all my phones touch just topped working and it was no where near water, second of all its a sony experia Z3 , the phone is water proof, so should it get water splashes or drop in water it would be able to handle it, third of all why could they not tell me this the first time i went to them , instead they told me to wait 21 days , lol so now the phone has water damage but thats the only response they gave me, they dont know to whats going to happen next nor do they know where my phone is , what a joke the deduct money and send me msgs to when the next deductions will take place but i dont even have a phone.