bad bad service,i will change my acount soon!!!

I called Telkom on the 18th December to enquire if I can pay in cash this month a gentleman (whose name cant be given to me ) said yes it's okay I can pay my account he promised me after asking several times that my account will not be debited ,I then got an sms on the 24th to say that my account will be debited after paying, I then spoke to another gentleman who assured me that my account will not be debited and the sms was a mistake, guess what?? I got debited on the 25th,now I must wait for the billing department for 2- 72 hours to have my money back into my account, Thembelihle the team manager informed me that there are no managers only team managers available. Wow this is the worst service I've ever received in any call center. If I don't receive a call in the next 2 hours I will be going on twitter and Facebook.